Refund Policy
Returns
No problem - we're here to help!
While we're sure you're going to love your Phone Caddy (ThePhoneCaddy.com) items. And whether you ordered a tee shirt, pillowcase, mug or something else, we realize that every once in a while, things happen, and you need to either return or exchange something. Wrong size or something else, we want to make it right.
We allow returns, refunds and exchanges for up to 30 days from when your order is placed and confirmed (not when you receive it) - your Order Confirmation email will start the 30 day clock. After 30 days, unfortunately we cannot offer refunds, returns or exchanges.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards, All personalized items, All custom made items
To complete your return, we require a copy of your email receipt and/or Order Confirmation email and proof of payment (Proof of Purchase).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once inspected, we will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
You should receive your refund once it's been approved and issued within 3 - 5 business days, please check with the payment method you used for this purchase. It may take some time before your refund is officially posted, especially over weekends or holidays.
If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@ThePhoneCaddy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, returned or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to CustomerService@ThePhoneCaddy.com and we will send a reply email with shipping instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will notify the gift giver of the return, and send the refund to the gift giver.
Shipping
To return your product, please refer to the Return Product email you received for return instructions and ship to address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless inbound shipping is paid for.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.